Privacy Policy

Wordsley Housing as a Data Controller

The following statement lists out our protection responsibilities and how to contact us.

Wordsley Housing Society is a data controller under the EU General Data Protection Regulation and Data Protection Act 2018.

Who are we?
We are Wordsley Housing Society a registered charity specialising in mental health support and tenancy accommodation in Stourbridge to adults with complex mental health care needs. Our registered charity number is: 1001178

Where are we based?
Our head office address is:
30 Brook Street
Wordsley
Stourbridge
DY8 5YW

How to contact us
Please contact us at Wordsley Housing Society if you have any queries about our privacy notice or the information, we may hold about you:

Tel: 01384 480770
Fax: 01384 860507
Email: mail@wordsleyhousing.co.uk

Contact details of our Data Protection Officer

Karen Barr
Email: mail@wordsleyhousing.co.uk
Address: 30 Brook St, Wordsley, Stourbridge, DY8 5YW

What information do we collect & how is it used?
Controlling your information.
You have certain rights concerning the information we hold about you, explained below. If you wish to exercise these rights, please contact us.

Use of ‘cookies.

Our website www.wordsleyhousing.co.uk uses cookies; by using and browsing this website, you consent to cookies being used in accordance with this policy. If you do not consent, you must turn off cookies or refrain from using the website.

Data Security.
We take the security of data seriously. Our internal Data Security Policy details the steps we take to safeguard and secure the information we collect, as described in this document.

Data Breaches.
Our internal Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, we will promptly notify you of any unauthorised access to your personal information.
Children’s information.
Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

Your Rights?
The GDPR includes several rights that are more extensive than those in the Data Protection Act 1998. We must generally respond to requests in relation to your rights within one month, although there are some exceptions to this.
The availability of some of these rights, which are listed below, depends on the legal basis that applies in relation to the processing of your personal data.

Your rights and how they apply are described below.

Right to be informed.
Your right to be informed is met by this privacy notice, also if we communicate with you directly.

Right of access
You have the right to obtain copy of personal data and other information specified in the GDPR, that we hold about you or a person whom you are obliged to obtain personal data about. There are some exceptions to what we are obliged to disclose.

Right to rectification
You have the right to ask us to rectify any inaccurate data that we hold about you.

Right to erasure (‘right to be forgotten’)
You have the right to request that we erase personal data about you that we hold. There are some circumstances where we have a legal basis to hold the information which overrides this right.

Right to restriction of processing
You have the right to request the restriction of the processing of personal data about you or a person whom you are responsible for. This can be used, if for example if the data we hold is contested.
Right to data portability
The right is only available where there is the legal basis for processing under the GDPR is consented, or for the purposes of a contract between Wordsley Housing Society and you, or the persons you are responsible for.

Right to object
You have the right to object to processing of personal data about you or the persons whom you are responsible for on the ground relating to a particular situation. If a compelling legitimate ground are demonstrated, such as a legal reason, this will take precedence and overrule this right.

Right in relation to automated individual decision-making including profiling
You have the right to object to being subject to a decision based solely on automated processing, including profiling. Should we perform any automated decision making, we will record this in our privacy notice.
Right to complain
You have the right to complain to us if you are not happy with any aspect of Wordsley Housing Society’s processing of personal data or believe we are not meeting our responsibilities as a data controller.

The contact details are:
Data Controller
30 Brook St
Wordsley
Stourbridge
DY8 5YW
Email: mail@wordsleyhousing.co.uk

How to access your personal information?
If you require to make a request for your personal data or someone whom you are responsible for personal data, follow the information below:
Request can be made to us in writing – see How to contact us above. You may need to provide information to verify your identity to enable us to locate the information.

Please provide:

– Full name, address, date of birth
– (if applicable) the persons you are responsible for full name and date of birth
An indication of what information you are requesting to enable us to locate this information.
ID documents to verify name are required, copies can be sent. Examples below:

– Birth certificate
– Passport
– Driving license
– ID documents to verify proof of address, examples below
– Bank statement
– Utility bill
– Tax certificate