Effective Date: 16/10/2020

At Wordsley Housing Society, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to mail@wordsleyhousing.co.uk, or via the other methods on our contact page.

 

Summary:

 

Who are we?

We are Wordsley Housing Society a registered charity specialising in mental health support and tenancy accommodation in Stourbridge to adults with complex mental health care needs. Our registered charity number is: 1001178

 

What information do we collect & how is it used?

We obtain information about you when you contact us to inquire about our services and when you use our website. We collect information to allow us to fulfill our obligations to our clients, and to respond to enquiries.

Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us.

Use of ‘cookies’

This website uses cookies; by using and browsing this website, you consent to cookies being used in accordance with this Policy. If you do not consent, you must turn off cookies or refrain from using the site.

Security

We take security seriously. Our internal Data Security Policy details the steps we take to safeguard and secure the information we collect.

Data Breaches

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, we will promptly notify you of any unauthorized access to your personal information.

Complaints

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter. If you are not satisfied with our response you can also complain to the Information Commissioner’s Office (ICO).

 

Specific Details:

 

1. How do we collect information from you?

We obtain information about you when you contact us to enquire about our services.

2. What information do we collect & how is it used?

We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries. The table in section 3.3 below outlines exactly what information we collect, and for what purpose.

3.0. Sensitive Data

We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.

3.1. Children’s information

Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

3.2. Third Parties

We will not sell or rent your information to third parties.

We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service.

We may pass your information to any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations.

We may pass on your information to new owners or re-organised entities in the event of a business restructuring, sale, purchase or joint venture affecting our business.

We also use a number of 3rd party services to help us fulfil our contractual obligations and to provide a functional and secure website. These 3rd party services are listed in full below; we believe that these 3rd party services are GDPR compliant (or are working towards GDPR compliance), and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside of the EU.

3.2.1 International Users
This website are hosted in the EU, but we may use service providers in the United States and elsewhere to process personal information on our behalf or to provide certain website functionality. If you use this website outside the U.S., please note that your personal data may be transferred outside of your home jurisdiction to the United States and to other jurisdictions where our service providers are located. Some of these jurisdictions, including the United States, do not have equivalent data protection laws as the European Union and other jurisdictions. By using our website, you are agreeing that your personal data may be transferred to the United States and other jurisdictions, as explained in this Section.

3.3. Details

How we lawfully process your information

We process your information to take steps at your request with a view to us providing goods and/ or services and/ or to perform the contract itself. We also process your information to pursue our legitimate business interests these being the efficient and effective operation of our business.

How long will you store my information for?

We will retain your contact details indefinitely.  Everything else we only retain for as long as we reasonably need to.

4. Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your full name and email address in the first instance (this are the unique identifiers we use to identify and collate personal information).

4.0. Requesting a copy of your information

You may request a copy of any data we hold about you. Upon request, we will provide a CSV file (which you may open in a program such as Microsoft Excel) containing the personal data we hold on record about you.

4.1. Updating or correcting your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.

4.2. Deleting your information

You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfill our contractual or legal obligations), your personal data will be deleted on request.

4.3. Automated decision making

We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.

5. Use of ‘cookies’

Like many other websites, this website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

The following table outlines what cookies we use and what we use them for:

Cookie names Type of cookie First or Third party Can be blocked Session or Persistent Expiry Time Purpose
_gat_gtag_UA_172735667_1 Analytics Third party Persistent This cookie is used for website statistics.
__utma, __utmb, __utmc, __utmt, __utmz, _ga, _gat, _gid Analytics Third party Session This cookie is used for website statistics.
wfwaf-authcookie-*, wf_loginalerted_*, wfCBLBypass Essentials Third party Persistent This cookie is used for essential website security.
wordpress_logged_in_5eba32acba5c4fff0567ffb3ce84fd64 Essentials First party Session This cookie is used for essential website functionality.
wordpress_sec_5eba32acba5c4fff0567ffb3ce84fd64 Essentials First party Session This cookie is used for essential website functionality.

Essential or necessary cookies are enabled by default you can block all cookies but some of the functionality of this website may be lost or not display correctly. If you do not consent to these types of cookies, you must turn off cookies or refrain from using the site.

Managing Your Cookie Preferences

You can manage your cookie and privacy preferences on this website at anytime using the ‘Cookie Settings’ button or the ‘cog’ icon in the bottom left of your screen.

Other Ways of Managing Your Cookie Preferences

You can configure your Internet browser, by changing it’s options, to stop accepting cookies completely or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of this website.

Please note that disabling these technologies may interfere with the performance and features of the website.

Most browsers also allow you to turn off cookies.

To do this, look at the ‘help’ menu on your browser. Switching off cookies should not overly impair your use of this website but it may not work 100% as intended. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site if you do so.

This privacy policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.

We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.

6. Security

We take security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Although we make good faith efforts to maintain the security of such personal information, no method of transmission over the internet or method of electronic storage, is 100% secure and we cannot guarantee that it will remain free from unauthorized access, use, disclosure, or alteration. Further, while we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent “hackers” or other unauthorized persons from illegally accessing or obtaining this information.

These steps include the following:

  • Data minimisation
  • Password best practice
  • Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage

A copy of our internal Data Security Policy is available on request.

7. Data Breaches

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, we will promptly notify you of any unauthorized access to your personal information.

8. Complaints

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

9. Updates to This Privacy and Cookie Policy
We may occasionally update this privacy policy. If we do, we will change the “effective date” at the top of the privacy policy. Before making any update that would make this privacy policy materially less restrictive in our use or disclosure of personal information collected prior to the update, we will provide prior notice of the update by posting notice on our website at the top or bottom of the then-current privacy policy. We encourage you to periodically review this privacy policy to stay informed about our collection, use, and disclosure of personal information. Your continued use of our websites constitutes your agreement to our then-current privacy policy.