Effective Date: 15/12/2020

What is a Privacy Notice?
Find out about privacy notices and what they should include. The EU General Data Protection Regulation (GDPR) requires that data controllers provide certain information to people whose information (personal data) they hold and use.
A privacy notice is one way of providing this information. This is sometimes referred to as a fair processing notice. A privacy notice should identify who the data controller is, with contact details for its Data Protection Officer. It should also explain the purposes for which personal data are collected and used, how the data are used and disclosed, how long it is kept, and the controller’s legal basis for processing.
We may collect and use personal data for the functions that we exercise. This privacy notice explains how we do this.


Wordsley Housing as a Data Controller
The following statement lists out our protection responsibilities and how to contact us.
Wordsley Housing Society is a data controller under the EU General Data Protection Regulation and Data Protection Act 2018.

Who are we?
We are Wordsley Housing Society a registered charity specialising in mental health support and tenancy accommodation in Stourbridge to adults with complex mental health care needs. Our registered charity number is: 1001178


Where are we based?
Our head office address is:
30 Brook Street


How to contact us
Please contact us at Wordsley Housing Society if you have any queries about our privacy notice or the information, we may hold about you:

Tel: 01384 480770

Fax: 01384 860507

Email: mail@wordsleyhousing.co.uk


Contact details of our Data Protection Officer
Karen Barr
Email: mail@wordsleyhousing.co.uk
Address: 30 Brook St, Wordsley, Stourbridge, DY8 5YW


What information do we collect & how is it used?
Controlling your information.
You have certain rights concerning the information we hold about you, explained below. If you wish to exercise these rights, please contact us.

Use of ‘cookies.
Our website www.wordsleyhousing.co.uk uses cookies; by using and browsing this website, you consent to cookies being used in accordance with this policy. If you do not consent, you must turn off cookies or refrain from using the website.

Data Security.
We take the security of data seriously. Our internal Data Security Policy details the steps we take to safeguard and secure the information we collect, as described in this document.

Data Breaches.
Our internal Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, we will promptly notify you of any unauthorised access to your personal information.
Children’s information.
Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.


Your Rights?
The GDPR includes several rights that are more extensive than those in the Data Protection Act 1998. We must generally respond to requests in relation to your rights within one month, although there are some exceptions to this.

The availability of some of these rights, which are listed below, depends on the legal basis that applies in relation to the processing of your personal data.

Your rights and how they apply are described below.

Right to be informed.
Your right to be informed is met by this privacy notice, also if we communicate with you directly.

Right of access
You have the right to obtain copy of personal data and other information specified in the GDPR, that we hold about you or a person whom you are obliged to obtain personal data about. There are some exceptions to what we are obliged to disclose.

Right to rectification
You have the right to ask us to rectify any inaccurate data that we hold about you.

Right to erasure (‘right to be forgotten’)
You have the right to request that we erase personal data about you that we hold. There are some circumstances where we have a legal basis to hold the information which overrides this right.

Right to restriction of processing
You have the right to request the restriction of the processing of personal data about you or a person whom you are responsible for. This can be used, if for example if the data we hold is contested.

Right to data portability
The right is only available where there is the legal basis for processing under the GDPR is consented, or for the purposes of a contract between Wordsley Housing Society and you, or the persons you are responsible for.

Right to object
You have the right to object to processing of personal data about you or the persons whom you are responsible for on the ground relating to a particular situation. If a compelling legitimate ground are demonstrated, such as a legal reason, this will take precedence and overrule this right.

Right in relation to automated individual decision-making including profiling
You have the right to object to being subject to a decision based solely on automated processing, including profiling. Should we perform any automated decision making, we will record this in our privacy notice.

Right to complain
You have the right to complain to us if you are not happy with any aspect of Wordsley Housing Society’s processing of personal data or believe we are not meeting our responsibilities as a data controller.

The contact details are:
Data Controller
30 Brook St
Email: mail@wordsleyhousing.co.uk


How to access your personal information?
If you require to make a request for your personal data or someone whom you are responsible for personal data, follow the information below:

Request can be made to us in writing – see How to contact us above. You may need to provide information to verify your identity to enable us to locate the information. Please provide:

  • Full name, address, date of birth
  • (if applicable) the persons you are responsible for full name and date of birth
  • An indication of what information you are requesting to enable us to locate this information.

ID documents to verify name are required, copies can be sent.

  • Examples below
  • Birth certificate
  • Passport
  • Driving license

ID documents to verify proof of address, examples below

  •  Bank statement
  • Utility bill
  • Tax certificate


You can also download a copy of the above privacy policy in PDF format using the button below:

More information about cookies and how to manage them

Essential or necessary cookies are enabled by default you can block all cookies but some of the functionality of this website may be lost or not display correctly. If you do not consent to these types of cookies, you must turn off cookies or refrain from using the site.

Managing Your Cookie Preferences

You can manage your cookie and privacy preferences on this website at anytime using the ‘Cookie Settings’ button or the ‘cog’ icon in the bottom left of your screen.

Other Ways of Managing Your Cookie Preferences

You can configure your Internet browser, by changing it’s options, to stop accepting cookies completely or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of this website.

Please note that disabling these technologies may interfere with the performance and features of the website.

Most browsers also allow you to turn off cookies.

To do this, look at the ‘help’ menu on your browser. Switching off cookies should not overly impair your use of this website but it may not work 100% as intended. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site if you do so.

This privacy policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.

We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.


Below is a table of cookies found on this website:

Cookie names Type of cookie First or Third party Can be blocked Session or Persistent Expiry Time Purpose